TANK TOPPER STANDARD TERMS AND CONDITIONS
Conditions apply to all customers and should you have any queries or concerns with our terms and conditions then please contact us using firstname.lastname@example.org or Call us on 0800 038 4437.
www.tanktopper.co.uk is operated by Greenarc Energy Ltd a registered company under company number 07073877 with its registered address at The Craggs Country Business Park, New Road, Cragg Vale, Hebden Bridge, HX7 5TT. VAT number: 172910315.
Greenarc Energy Ltd or its subsidiary TankTopper will not be liable for any reason if the site is unavailable at any time or for any period. Access is permitted subject to the right of TankTopper & Greenarc Energy Ltd and we reserve the right to withdraw or amend the service we provide on our site without notice. We nor any third parties make no representation or warranty that the operation of this website will be uninterrupted and/or error free, or that the website will be free of viruses.
www.tanktopper.co.uk allows customers to place orders and obtain quotes for the supply of fuel (kerosene, gas oil or diesel). On receipt of your order we will communicate the volume ordered and any other specific delivery instructions to the relevant delivery partner. TankTopper works with a selection of reputable delivery partners nationwide. All delivery partners must be registered members of the UK and Ireland Fuel Distributors Association (UKIFDA). Greenarc Energy Ltd are an accredited member of theUKIFDA.
We also make available through our website a range of other related products which may be ordered from our shop area or as part of the checkout process.
Changes to these terms
You acknowledge you are entering into contract for the supply of goods between you and TankTopper. By acknowledging this you warrant that you are legally capable of entering into binding contracts, that you are at least 18 years old and a resident in the UK. By submitting your desired type of fuel, quantity and postcode via our website or by phone you will receive a quote, should the quote meet your requirements you are then able to submit an order to confirm that purchase of fuel.
By submitting an order on our site or by phone you fully accept to buy fuel from us subject to our acceptance. Once accepted an email confirmation will be sent agreeing details of the agreed transaction. This will act as the Contract in reference to the agreed supply of fuel as detailed in the email confirmation. For any queries, please retain the email confirmation as reference in your records.
The email confirmation details the price and the estimated delivery date which acts as an order confirmation. At this point a contract is made between TankTopper and you, the Customer, to purchase the indicated volume of goods on the terms stated in this document.
We may withdraw a quote or change the price at any time prior to acceptance. A quote or price is not an offer from us and cannot be accepted.
When placing an order you MUST ensure that you provide sufficient information regarding specific delivery conditions or requirements at your property.
Cancelling or amending an order
Should you wish to cancel a fuel order you must contact us as soon as possible or at least by 12pm on the last working day prior to delivery.
If a fuel order should be cancelled for any reason then payment for all stock to which we are committed is to be made in full should you fall outside of the stipulated timescale for cancellation.
You can cancel an order for Goods (including Fuels in barrels but excluding other Fuels) within 14 days beginning on the day after you received the last of the Goods in your order, if the Goods have not been tampered with; by contacting us by phone, by email or in writing at our registered address.
If you cancel an order for Goods (other than Fuels), we will reimburse to you all payments received from you including the costs of delivery (except for any additional cost arising if you chose a type of delivery other than the least expensive we offer). We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you. You must return any cancelled Goods you have received to us without undue delay and in any event not later than 14 days from the day on which you tell us you want to cancel. The deadline is met if you send back the Goods before the 14 days has expired. You will have to bear the direct cost of returning any Goods. Where Goods cannot be returned by post we will confirm return charges before entering the contract with you.
We will repay you without unnecessary delay and within 14 days after the day we receive back from you any Goods supplied; or if earlier, 14 days after the day you provide evidence that you have returned the Goods. If you have not yet paid for your cancelled order, then we will simply not charge you for it.
Where we repay you, we will use the same method of payment you used to pay and we will not charge you any fees to repay you.
Title and risk
The liability for the goods lies with you, the customer from the time of delivery (i.e at the point when the fuel leaves a partners vehicle or container.)
Ownership of the fuel to you, the customer is passed on delivery of the fuel to your storage tank.
We record the delivery date, quantity and description of the Fuels delivered to you, and that record shall, in the absence of evidence to the contrary, be deemed to be conclusive proof of the date of delivery, the volume and type of Fuels delivered.
If for any reason the customer suspects the goods are damaged or not delivered as agreed with the order, you must write to tell us within 7 days of delivery or the expected delivery time. You must then allow for and make access available for TankTopper or its registered partner to inspect the goods.
Price and payment
Prices are updated throughout the day. Should a price be quoted to you in error as a result of a fault within our system, we will be entitled to cancel the order informing you that this is the case, we will also give you the opportunity to receive an immediate refund or place an alternative order at the correct price.
The price quoted (Unless otherwise agreed) is only valid at the time of ordering and is includes factors such as the amount of fuel ordered, the delivery timeframe and type of vehicle required. Prices for fuel are liable to change at any time, but changes will not affect orders which we have accepted.
One factor we use to calculate the price quoted is the amount of fuels you have ordered. There is a cost to us in delivering each order so if we are unable to deliver your order due to something you have or haven’t done (for example, not enough space in your tank to take the amount ordered) then we may, at our option, charge an additional amount representing the price you would have been quoted had you ordered the amount actually delivered in addition to the cost we incurred delivering the excess fuels to you and returning them to our depot.
Payment must be by credit or debit card at the time of placing your order. To help protect from fraud and that your payment card is not being used without your consent, we may carry out certain identity, credit and fraud checks, including validating the personal information you give us during our ordering process. We may use third party databases to do so and we reserve the right to change our process for checks from time to time.
A service charge of £2.50 is applied to each order placed on our website www.tanktopper.co.uk. This supports us to maintain and run our online platform and continue to provide excellent customer service.
Delivery of the fuel will be made to the address you provided at the time of placing an order on our site. Delivery shall be made in the place or places and manner stipulated by anyone at the delivery address claiming to represent you. The customer shall be solely responsible for ensuring the delivery of fuel is made into the correct application with sufficient capacity to receive the quantity ordered with TankTopper.
Delivery liability remains with the TankTopper delivery partner facilitating the delivery. Please refer to their terms and conditions for the specific details.
Delivery dates quoted on www.tanktopper.co.uk are estimated and may be subject to change. Our Delivery Partners will endeavour to complete your delivery within the window specified but from time to time they will need to reschedule a delivery. TankTopper will communicate any changes of delivery window to you as soon as our delivery partner informs us.
In the event that the delivery partner is unable to complete any part of the delivery to the customers address as a result of failure to provide sufficient delivery information or for any other reason (including the customer’s refusal to accept the delivery of the products or part thereof) the customer shall be liable to pay TankTopper a reasonable aborted delivery charge which is the cost to us of delivering the Goods to you and returning them to our depot or another customer whichever is cheaper.
For all deliveries made to the customer’s premises the customer must provide safe and suitable access off a public road, and storage facilities which comply with all statutory local and other requirements applicable to the storage and handling of such products. The Delivery partner may refuse to deliver your fuel if the tank or conditions of storage are found to be none compliant.
If the delivery address you gave is wrong and your order is delivered to someone else, we cannot be responsible for any losses you may incur as a result and will no obligation to refund you or provide replacement Fuel – please check that the details you give us are correct.
From time to time a delivery partner may refuse to facilitate a delivery, they are under no obligation to communicate a reason for this, please be aware that this may result in cancellation of your heating oil order.
By agreeing to our terms and conditions, you confirm that you have complied with all relevant environmental and safety legislation and that the storage tank, container, receptacle, vessel or fill line (as the case may be) are structurally sound, do not leak and are in a suitable condition to safely receive fuels.
Unless attributable to the negligence or misconduct of TankTopper or its employees then the customer shall indemnify TankTopper against all claims for personal injury, loss or damage to property brought against TankTopper by third parties arising from the business activities.
TankTopper’s will only be liable to pay you the purchase price of the Goods and/or Services and other costs you have to pay because of what we have or haven’t done and where a reasonable person would expect you to have to pay those costs because of what we did / didn’t do.
You agree to indemnify us for any costs, claims, demands or actions raised against us in relation to environmental damage arising as a result of a breach of these terms and conditions by you or any act or omission on your part.
Nothing in these terms and conditions excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 (this is about our ownership of the goods / Fuels); defective products under the Consumer Protection Act 1987; or any other matter for which the law does not allow us to exclude or attempt to exclude our liability.
All notices given by you to us must be sent to TankTopper, Greenarc Energy Ltd, The Craggs Country Business Park, New Road, Cragg Vale, Hebden Bridge, HX7 5TT.
If any of these terms and conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.
TankTopper will not be liable for any failure, delay or disruption to its obligations if so prevented or hindered by circumstances of any kind whatsoever outside TankTopper’s control. Subject to this TankTopper and its registered partners may cancel or suspend any of its obligations to you without liability. (Examples such as war, accident, explosion, terrorism, flood or fire etc).
Intellectual property rights
We are the owner of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Visitors to the site must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so.
We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Whilst our site is updated regularly we need time to do this so we may suspend access to our site. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.
If you create an account with a password as part of our account creation security procedures, you must treat such information as confidential. You must not disclose it to any third party. We also hold the right to disable any accounts if in our reasonable opinion you have failed to comply with any provision.
Misuse of site
Any form of misuse of site such as introducing malicious or technologically harmful acts will be a breach and constitute as a criminal offence act under the Computer Misuse Act 1990. Your right to access our site in this circumstance will be immediately revoked.
You must not establish or frame a link from any website that is not owned by you.
All conditions shall be determined in accordance with English Law.
Accessing the site
You are responsible for ensuring all persons visiting tanktopper.co.uk through your internet connection are aware of these terms and conditions and that they comply with them.
We reserve the right to withdraw or amend the services or goods provided through tanktopper.co.uk at any time without notice.