Secure Payments

TT FAQ

  • What size are your delivery vehicles?

    Delivery vehicles can vary from location to location. You will be able to see what delivery vehicle options are available for your postcode when you get a quote and select the “tanker” option.
    Our vehicles types include:

    Standard Tanker

    This is the standard sized tanker that operates in the UK.
    Vehicle sizes can vary but most are a minimum of 8.7m long x 2.45m wide and 3.4m high.

    Baby Tanker

    This vehicle is much smaller than standard sized tankers and is primarily used for deliveries to properties where access is a little tight.
    Sizes of Baby Tankers do vary but are approximately 6m long x 2.2m wide and 2.75m high.

    4x4

    This option is only available in a few select postcodes. The 4x4’s are often either land rovers or pickup trucks with custom fuel tanks. These vehicles can vary in delivery capacity but normally cannot deliver more than 900L of Heating Oil.

  • Do I need to be at home when my heating oil arrives?

    No, you don’t need to be at home when your fuel arrives, but please make sure that you give us any special delivery instructions – such as the location of your tank and any security measures - when you place your order.

  • Can’t find the answer you’re looking for….?

    If you can’t see the answer you need give us a call on 0800 038 4437 and one of our team will be happy to help.

  • When will my heating oil arrive?

    You will be asked to select a delivery window when you order. In most areas, we offer delivery within 2, 5 or 10 working days, as well as an emergency delivery option.

  • How far do your hoses reach?

    Standard oil delivery tanker hoses are approximately 45 metres (150 feet), allowing us to quickly and efficiently deliver heating oil to those tanks that are situated away from the roadside.

  • Who delivers my heating oil?

    Tank Topper uses a network of trusted delivery partners; to work with us, distributors must be members of the Federation of Petroleum Suppliers, and share our values of fair pricing and excellent customer service.

  • Where do you deliver?

    We can deliver heating oil to all of mainland England, Scotland and Wales.

  • Do you supply heating oil to Buying Groups?

    Buying Groups are formed by multiple households in the same area looking to reduce the cost of their heating oil by placing a single very large order. They’re a great way for our customers to get the best deal, so we’re very happy to supply them.

    To set up a new Buying Group, please call us on 0800 038 4437 or email us at info@tanktopper.co.uk.

  • Is there a delivery charge for my heating oil?

    Delivery charges aren’t calculated separately – the price you’re quoted includes delivery, and you’ll never pay a penny more than that. To keep your costs as low as possible, select the longest delivery window you can – the longer the delivery window, the less you’ll pay (i.e. delivery within 10 working days will be cheaper than delivery within 2 working days).

  • What happens if I run out of heating oil?

    Mistakes happen! If you run out of heating oil, please contact us on 0800 038 4437 and we will do our best to arrange an emergency delivery for you. Please be aware that this may incur a call-out charge.

1-10 of 20

Page:
  1. 1
  2. 2